Gordon Ordering

A New and Improved Way to Order.

What is Gordon Ordering?

We created an ordering site from the ground up that is more than just a way to place an order. It’s an experience. We listened to your needs and wants, putting the information where you expect it to be across all devices making your ordering experience as quick and easy as possible.

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Gordon Ordering Features

Live Inventory

Gordon Ordering provides real-time product inventory levels to ensure a more accurate ordering experience.

Critical Item Lists

Have a few items you don’t want to forget, or items that are essential to your operation? Set up a Critical Items List so you’re covered with every order.

Product Comparison

We know there are many product options and it can be overwhelming – compare up to 5 products at a time to guarantee your kitchen is getting the exact product you need.

Inventory Worksheet

Our new Inventory Worksheet feature provides a clear way to manage and optimize your inventory and offers an inventory valuation report to show high-waste and high-volume items.

Order Editing

Need to add more of an item? No problem, the new Gordon Ordering allows you to easily add or edit your order quantities, or even cancel that item, at the touch of a button.

Cart Sharing

Easily save your cart while you’re in progress and share with your team.

Invoice Information

Find all of your previous invoices in one easy-to-find spot to reference at any time.

Recipe Calculator

Build recipes in 5 minutes or less and add ingredients from your recipes to your next truck delivery with our new built-in Recipe Calculator feature.

24/7 Support Available via Expo - Your Digital Assistant

Track Your Truck

With Expo, we want to make the digital support experience as efficient as possible for all users. Users have the opportunity to track your truck once it leaves the warehouse and receive estimated delivery times on your order.

We are proud to announce that Expo now offers product support! Users can receive produce recommendations, receive answers to product-related questions and help suggest new products users may be interested in.

Customers can even submit InnoServ requests, ask online ordering-specific questions, retrieve recent invoices on recent orders and speak with a live agent on our customer technology support team. If users are interested in learning more about our tools there is a new carousel feature that allows you to learn more about each tool and even book a demo!

Through using Expo support, users will have the opportunity to leave feedback on your experience that will get directly routed to our internal team for review and necessary action. We are regularly updating our Expo support and adding new user features to make the ordering experience seamless.

Need Support?

We know change can be tough and we are here to help your operation every step of the way. We have experts standing by to answer any questions you have and assist in any training you might need. Contact your Gordon Food Service Rep to get setup. If you have any questions in the meantime, please email cts@gfs.com

How to Place an Order with Gordon Ordering

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Key Icons For Gordon Ordering

We’ve updated a few of the icons you are used to seeing. Please use the key to the right for the updated icons and their meaning.

Missed the Webinar? No Worries!

We are recording our webinar tutorials so you always have a helpful resource as you transition to using Gordon Ordering. As always, you can contact your Gordon Food Service Rep or email digitalexperience@gfs.com anytime if you need additional support.

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