Kids these days—they’re the most technologically well-connected people you’re ever likely to come across. Generation Z lives in a 24/7 world, where they’re always plugged in and able to get what they want at almost any hour. They eat out four times a week, according to the October 2014 edition of Table Tracker, but because of their age and relatively low income, they’re also frugal, with less money to spend at each meal. Sharing plates and combo meals are a popular way to give them low-cost variety and the fast, efficient service they crave.
Who is Gen Z?
They make up 7% of the North American workforce, and they are its most-diverse group. They were raised in an online world that ignores most social, economic, and racial boundaries.
- They grew up with touchscreens, not computers.
- Theirs has been a time of recession, terrorism, and complexity.
- Live streaming is commonplace.
- They have an attention span of about 8 seconds, and about 11% have ADHD.
- They have FOMO, a “fear of missing out.”
Contrasting Generation Y and Z, Huffington Post, 2014
Menu Magic Words
They’re young, but they’re very much in touch with their world. Certain words speak volumes, and resonate with Gen Z:
The Reviews Are In
Online comments about your restaurant matter, so pay attention.
What Can Operators Do to Attract to Gen Z Workers?
This generation doesn’t know the meaning of long- term employment. They act as free agents, seeking opportunities that appeal to them in the moment.
- Allow some social media interaction. An outright ban is a huge affront.
- Emphasize flexibility. A work-life balance is important to Gen Z.
- Guidance is more important than structure.
- They listen to direction from older, more experienced workers.
- Quick feedback is a must. An informal environment is appealing.
Getting to know Generation Z, Human Resource Executive Online
What Matters to Gen Z?
When it comes to work, this generation has a global outlook.
26% of all 19-year-olds currently volunteer.
If your operation participates in community projects, it will appeal to this group.
76% are concerned about humanity’s impact on the planet.
A green initiative is something these workers really get behind.
Management Methods That Work
You don’t have to speak their language to communicate with Gen Z workers, but you do have to know how they absorb your message.
- Communicate visually to a diverse audience using screens (tablets, smartphones).
- Keep it short and use “snackable” content.
- Feed curiosity and tap into entrepreneurial spirit.
- Empower them with control over preference settings.
- Connect with collaboration and live-streaming technology.
- Inspire them with social causes to rally behind.
- Educate and build expertise.
Generation Z—Marketing’s Next Big Audience, by Marketo.com
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