You have questions, and we are here to help!
We take our customers’ success personally so we strive to offer you many business-building tools and services. These valuable resources, along with our quality products, are available to help fuel the success of your business.
To learn more about our offerings, explore the questions and answers below.
How can I find out about the latest recalls?
Gordon Food Serviceās Quality Assurance team has a recall system in place with product traceability to inform customers by phone, recall letters, and in-store postings.
Visit ourĀ Quality AssuranceĀ page or ourĀ News & EventsĀ page for more information.
How can Gordon Food Service help me be HACCP (Hazard Analysis at Critical Control Points) compliant?
Gordon Food Service offers a variety of in-service training to help implement internal training programs in compliance with federal regulations. We also offer ServSafe certification classes to our food service distribution customers for information on HACCP compliance.
Learn more on our Quality AssuranceĀ page.
What food safety training materials does Gordon Food Service offer? Do the materials help me with my in-house sanitation?
We offer Sunrise Basic Training Food Service Series (a DVD series covering many food service topics), multiple resources on Gordon Experience, as well as ServSafe certification classes for training materials.
Learn more on our Quality Assurance page.Ā
How can Gordon Food Service help me turn a health inspector visit into a positive experience?
Know your local health code, and ask your health inspector for the checklist ahead of time so that you wonāt be surprised on the day of the visit. Practice looking for the items on the list, and on the day of the visit, stay calm and relax.
Visit our Quality Assurance page for more tools and forms for health code inspections.Ā
Does Gordon Food Service have information on how hand washing impacts sanitation?
Gordon Food Service offers multiple resources on Gordon Experience, including Sunrise Basic Training Food Service Series (a DVD series covering many food service topics) and ServSafe certification classes to help you with proper hand washing and how it affects sanitation.
Learn more on ourĀ Quality AssuranceĀ page. Ā
What services can help me meet restaurant sanitary guidelines?
Gordon Experience offers food service distribution customers a wide variety of training modules for sanitary guidelines and food safety requirements.
Visit ourĀ Quality Assurance page for more information.Ā
How can gordon Food Service help me serve customers with food allergies?
For more information, visit our Quality Assurance page.
How can I stay up-to-date on food safety issues?
Food safety emails from Gordon Food Service are a great way to stay in contact with food safety experts. Youāll also receive information about available ServSafe classes.
Learn more on ourĀ Quality AssuranceĀ page.Ā
Can Gordon Food Service help me provide food for customers with specific dietary needs?
Gordon Food Service has presentations and resources on Gordon Experience to help create meals for food service distribution customers with dietary needs. We also have our own Nutrition Resource Center to help with special recipes and dietary information.
To learn more, visit ourĀ HealthcareĀ page.
I run a K-12 school program. How can I maximize my USDA reimbursement?
You can maximize your USDA reimbursement by serving the highest number of meals possible that meet federal requirements. The main focus needs to be increasing student participation.
Learn more on theĀ EducationĀ page.
How do I open a second location, or start a new concept?
Gordon Food Service has the experience, people, and many of the tools and resources to help you get your second restaurant up and running. We also offer a variety of customizable value-added solutions to help generate new concepts for your restaurant.
Learn more on theĀ RestaurantsĀ page or sign up toĀ Become a CustomerĀ for further resources.
Does Gordon Food Service have school menu templates?
Yes, customers can take advantage of our electronic monthly and seasonal menus, with both 7-day and 5-day cycles. These templates are easy to use: simply enter your operation specifics to create full menus with a professional look.
Learn more on theĀ EducationĀ page or sign up toĀ Become a CustomerĀ for access to āMaking the Grade.ā
What are the latest trends; what are people coming into my operation looking for most?
Gordon Food Service monitors the foodservice industry for the latest news and trends to keep your business current.Ā
Sign up toĀ Become a CustomerĀ to access industry information.
How can Gordon Food Service help me become more profitable?
Does Gordon Food Service have any camp-specific rebates available?
Yes, the Opening Order Bonus Board is designed to provide a rebate based on the total number of cases and dollar purchases on a campās opening order.Ā
Learn more on theĀ EducationĀ page.
How can I better service the dietary needs of my residents/patients?
Gordon Food Service offers several solutions to help service the needs of residents/patients through training, compliance information, Cycle Menu Management, and a variety of online solutions.
Learn more about our dietary solutions on theĀ HealthcareĀ page.
How do I open my restaurant?
Gordon Food Service has the experience, people, and many of the tools and resources to help you get a restaurant started.
Learn more on theĀ RestaurantsĀ page or sign up toĀ Become a CustomerĀ for further resources.
How do I make my operation look more like an upscale food court?
Our exclusive Custom Concepts program provides image-building services to help you create restaurant-style dining experiences. The program includes brand names, logos, menu ideas, recipes, signage, and merchandising materials.
Learn more on theĀ EducationĀ page.
What do I need to know regarding regulatory compliance?
Regulatory compliance can sometimes be a tricky subject. Educate yourself with our resources on compliance, or check out Gordon Experience for more information.
Sign up toĀ Become a CustomerĀ to learn more about our compliance services.
How do I find state-specific information for my school lunch program?
The School Commodity Tracking System (SCT), found within Gordon Experience, provides visibility to commodity in all states. Each school district can review their entitlement balances, order commodity products, and capture all the information required for sales verification.
Learn more on ourĀ EducationĀ page.
Does Gordon Food Service have Cycle Menus that meet USDA meal guidelines?
Gordon Food Service offers a unique service for food service distribution customers who need cycle menus that are USDA-approved called Cycle Menu Management.
Learn more on theĀ HealthcareĀ page.
Can Gordon Food Service help me better understand tip compliance?
Yes, we have resources available to help food service distribution customers comply with the IRS’ tip-reporting rules. Our customers have access to industry experts who will help with any questions.
Sign up toĀ Become a CustomerĀ to learn more about tip compliance.Ā
Can Gordon Food Service help me meet USDA meal guidelines?
Our annual “Making the Gradeā book and CD are valuable resources for USDA meal criteria.
Sign up on ourĀ Become a CustomerĀ page to learn more USDA meal guidelines.
Does Gordon Food Service have in-service kits?
We have in-service kits available for food service distribution customers in both the healthcare and education industries to help with training and education.
Learn more on theĀ HealthcareĀ andĀ EducationĀ pages.
What is in-store pickup?
Where is the Gordon Food Service Store nearest me?
What forms of payment does Gordon Food Service Stores accept?
What is a Gordon Food Service Store?
Gordon Food Service Store carries thousands of the most popular Gordon Food Service products at wholesale prices. The stores are open to the public seven days a week and do not require a membership fee.
Learn more aboutĀ Gordon Food Service Store.
Is Gordon Food Service Stores open to the public?
Gordon Food Service Store is open to the public seven days a week and does not require a membership fee.
Learn more aboutĀ Gordon Food Service Store.
What is the Gordon Food Service Store return policy?
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How do I get information about specific Gordon Food Service programs or service?
Gordon Food Service Store offers a variety of programs and services to help run your business, serve your non-profit organization, or your family.
To find out more about our programs and services, visit ourĀ Menu & Business SolutionsĀ page.
How do I apply for the Gordon GO! rewards program?
You can sign up for Gordon GO! by completingĀ this form.
How do I find a great manager?
Gordon Food Service has a wide range of articles to help you with best hiring practices. Our food service distribution customers have access to experts who have been in the industry for years, and have compiled the resources to help you find the best staff possible.
Sign up on ourĀ Become a CustomerĀ page to learn more.
How do I serve customers with nutritional concerns and questions?
We offer many resources to our customers to help address nutritional concerns, including our Nutrition Guide, our “Making the Grade” publication, our Recipe Manager, and Cycle Menu Management tool.
Learn more on theĀ EducationĀ page, theĀ HealthcareĀ page, or theĀ RestaurantsĀ page.
How can Gordon Food Service save me time?
Because we know your time is valuable, we offer a variety of value-added products and services. Foodservice distribution customers can place orders online, create limited-time offers, and find new on-trend recipes, all on Gordon Experience, a website exclusively available to our customers.
Learn more on ourĀ Appetizer ProductĀ page or ourĀ RestaurantĀ page.
How can I determine which USDA commodities provide the best value for my school?
The School Commodity Tracking (SCT) program, found within Gordon Experience, provides visibility to all commodity activity.
Learn more on theĀ EducationĀ page.
How does Gordon Food Service help me better market my business?
Gordon Food Service understands how important it is to market your operation. Thatās why we have chosen a third party that provides a wide range of marketing services to give you a competitive marketing edge.
Learn more about our marketing services on theĀ Restaurant,Ā Healthcare, and Education pages.
How does Gordon Food Service help me plan for the future?
Gordon Food Service offers exclusive consultation to individual businesses through our Customer Development Specialists. These professionals will help you secure repeat customers with tried and true methods.
Sign up to learn more on ourĀ Become a Customer page.
How can Gordon Food Service help me with staffing issues?
Gordon Food Service offers a series of training DVDs and in-services to help you address the most common staff issues. Customers have an opportunity to choose which solution fits their needs.
Sign up on ourĀ Become a CustomerĀ page to learn more.
What other ways does Gordon Food Service help customers besides price and product?
Gordon Food Service focuses on the “service” in our name. We offer a multitude of resources to help your business be successful, such as consultation, Limited Time Offer (LTO) options, cycle menus, and much more.
Become a CustomerĀ to find out more, or learn more on theĀ Restaurant,Ā Healthcare, andĀ EducationĀ pages.
Why would I have my own Gordon Food Service account rep?
Once you become a customer, you will have the opportunity to work with a Customer Development Specialist that will be able to advise you on the products and services you need to keep your operation running smoothly.
Learn more on our About Us page.
What is the Gordon Food Service service area?
Gordon Food Service distributes to foodservice operators within the Midwest, Northeast, Southeast, and Southwest regions of the United States and coast-to-coast in Canada.
For more specific locations, see theĀ LocationsĀ page.
How do I request a donation from Gordon Food Service?
What types of customers choose Gordon Food Service?
Gordon Food Service meets the needs of a variety of customers. Our food service distribution customers include restaurants, healthcare, and educational facilities, recreational and lodging establishments, and other operators who prepare meals. Gordon Food Service Store customers include party planners, restaurants, non-profit organizations, and family shoppers.
Learn more on theĀ Our Markets page or by visiting gfsstore.com.
How do I become a Gordon Food Service customer?
How can I apply for a job at Gordon Food Service?
What types of products does Gordon Food Service offer?
Gordon Food Service offers customers an extensive line of private brand, nationally branded, and exclusive products. In addition, we offer an array of specialty products ranging from specialty coffees to specialty meats and cheeses.
For listings of specific product types, see the Our ProductsĀ page.
Who can I talk to if I have a question not answered here?
Email general questions toĀ info@gfs.com. For Gordon Food Service Store questions, emailĀ store@gfs.com.
For the main operator call (888) 437-3663.
How do I inquire about getting food service delivery from Gordon Food Service?
Sign up on theĀ Become a CustomerĀ page and we will contact you.
Send additional questions toĀ info@gfs.comĀ or call customer service at (800) 968-4164
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