Essential Functions:

• Answers customer questions, investigates and corrects errors to solve customer problems.

• Manages customer orders (both stock and nonstock) manually, or via EDI, 3rd party ordering systems, or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders.

• Arranges exception deliveries in collaboration with the Transportation department, UPS, and/or 3rd party delivery services.

• Participates in the training of new Chain Accounts Representatives and attends ongoing training sessions.

• Establishes rapport and working relationship with National Account Coordinator, National Account Manager, National Account Pricing Analyst , Chain Accounts Logistics Specialist, Logistics Sales Support Analyst, Credit Managers, Regional Chain Managers, Regional Account Coordinators and Call Center teams.  

• Maintains peer relationships in the field to share issues and ideas.

• Understands and communicates effective supply chain strategies in collaboration with core teams across all GFS distribution centers, transportation departments, as well as National Account and divisional logistics.

• Performs other duties as required.

Knowledge / Skills / Abilities:

• Ability to learn and maintain knowledge of specific GFS Business Applications including Product Acquisition, Credit, Sales Support, Customer Acquisition, Non Stock, Invoice and Credit Memo Retrieval.

• Highly motivated self starter with a focus on details and accuracy in a fast paced environment

• Must develop a working knowledge of all US Gordon Food Service distribution center operations.

• Must develop a working knowledge of all US Gordon Food Service  transportation departments and their respective cutoff times, routing profiles, ordering types, dedicated routes, broadline routes and any additional complex routing adjustments

• Must be a strategic & inquisitive thinker to uphold the values and vision of the department through innovative and creative exercises in order to build and maintain relationships, network, link resources and apply business practices

• Ability to problem solve, think outside the box and develop solutions for a variety of complex business situations with the ability to balance customer needs within the framework of Gordon Food Service business practices

• Ability to demonstrate understanding of Foodservice industry and operations for Commercial and Non Commercial Segments

• Ability to adapt to frequent technological and GFS proprietary application changes and program functions 

• Must have excellent written, verbal, organizational and communication skills as well as problem-solving capabilities.  

• Must have the ability to multi-task, prioritize and be able to work independently or within a diverse and inclusive team environment.  

• Understand USDA dietary regulations and commodities

• Ability to perform 10-key data entry

• Must have good customer service and time management skills.