Works directly with National Account Customers and coordinates market intelligence for stakeholders for demand planning needs. Utilizes a forecasting replenishment system and other software applications to drive continuous improvement with customer in-stock performance, inventory turns, and product loss. Continually strengthens customer relationships and builds trust by serving as a liaison between GFS Supply Chain and the customer.

How you will make an impact:

• Provides inventory data to customers and National Account teams.

• Coordinates new business. Involved in the implementation process, loading and communicating usage information to purchasing team.

• Serves as an information resource to National Account Coordinators and National Account Managers on product related questions regarding inventory levels, discontinued items, excessive orders and general product information.

• Recommends forecast adjustments to incorporate market intelligence, promotional movement and seasonal demand.

• Takes ownership of time sensitive, new product listings and inventory levels for promotional activity for National Account customers, working in collaboration with the National Account Coordinator and Purchasing Teams.

• Using available reporting, Identifies slow moving items and potential dead stock items at Divisional level and takes action to assist specific assigned Chain Customers.

• Provides pertinent information to facilitate cross-functional communication among GFS departments. 

• Leverages experience and industry knowledge to gather and disseminate market intelligence.

• Collaborates with National Account team members and National Account customers to effectively plan for future events, limited time offers and inventory requirements according to customer needs.

• Works closely with the National Account Coordinators and Purchasing Teams to manage inventory levels to the customers expectations and business needs.

• Manages service level expectations for assigned customer and drives continuous improvement.

• Works in collaboration with the National Account teams to foster the customer relationship.

• Collaborates with the customer, National Account Teams, and Purchasing/Logistics to forecast seasonal and holiday product demand.

• Establishes and maintains business rules; lead time, safety stock, networks, etc.

• Understand customer’s menu. Manages product changes due to menu rotations and promotional activity.

• Identifies and resolves supply chain issues utilizing available resources.

• Collaborates with Purchasing, National  Account Coordinators, National Account Manager and customers on product disposition.

• Performs other duties as assigned.

What you’ll bring to the table:

• Human Relations – ability to work in teams, interact with others across departments/roles, develop relationships, etc.

• Self Management – self directed with the ability to deal with distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.

• Mathematical – knowledge of basic math (addition, subtraction, multiplication, division and percentages).

• Communication – excellent written, verbal, organizational and communication skills.

• Time Management – ability to multi-task, prioritize, and execute efficient work processes.

• Supply Chain Management – knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits

• Customer Service – knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Service Orientation – actively looking for ways to help people.

• Maintains knowledge of current trends and developments in the field 

• Problem Solver – ability to problem solve and develop solutions to a variety of complex problems by comparing, classifying, innovating, analyzing, coordinating, copying, etc. May refer to established precedents and policies.