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For over 125 years, we’ve delivered the excellence, expertise, and quality products our customers need to design successful food operations
Full time
Taunton, Massachusetts
The Service Technician provides Gordon Food Service (GFS) customers with timely, proper service on equipment within the market area and effectively manages parts and equipment expenses. This includes installation, preventative care and maintenance to different coffee machines, juice machines, dishwashers and chemical dispensing machines for a variety of customers including national accounts, healthcare, college and university, hospitality and large independent food service operators.
This position will be supporting Lowell, Saugus, Lawrence, Middleton, MA and the surrounding area.
Competitive pay – $26-27/hour starting pay + company vehicle and full benefits!
Essential Functions:
Coordinates and performs scheduled installs and preventative maintenance and service according to GFS’ predetermined standards.
Interprets maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and standard test instruments and hand tools.
Penetrates existing service accounts to grow territory sales and completes a territory schedule that is maintainable.
Develops and maintains industry expertise. Provides appropriate equipment and technical support to Product Specialists and Customer Development Specialists (CDS). Supports the company-preferred equipment.
Utilizes Metrx/Mobile software to log all field activity and completes all paperwork in a timely manner.
Establishes rapport and communicates professionally with internal and external customers.
Establishes goals in support of department initiatives to include reducing expenses, increasing productivity, increasing sales growth, and improving reporting.
Utilizes time effectively to reach weekly, monthly, and yearly goals. Plans each day accordingly to meet the daily work plans.
Provides emergency services on a 24 hour, 7 days a week basis. Efficiently provides follow-up on requested projects.
Provides appropriate equipment and technical support to Product Specialists and Customer Development Specialists (CDS). Supports the company-preferred equipment.
Communicates changes or opportunities to the Regional Field Service Manager, Product Specialists and CDS involved.
Serves as a resource or contact for the department to assigned areas of responsibilities.
Performs in-service pertaining to equipment use and operation.
Performs cycle counts on parts and equipment inventory.
Attends and participates in appropriate meetings.
Adheres to the mission and cornerstone values and applicable practices of the organization.
Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending related conferences, seminars, etc. Maintains peer relationships in the field to share issues and ideas.
Performs other duties as assigned.
What’s in it for you:
Weekly pay
Bonus structure
Medical, Dental and Vision Insurance plan
401k match
Profit sharing!
Take home Company Van (Includes all expenses associated and available for personal use
On-the-job training
Company credit card
Tools provided
Cell phone reimbursement
Uniform allowance
Work Schedule:
Monday – Friday between 7AM – 6PM, however this position requires flexibility to provide exceptional customer service. Opportunity for overtime up to 10 hours per week.
What you’ll bring to the table:
Mechanical Aptitude – displays strong mechanical aptitude; adheres to all electrical, plumbing, health and sanitation codes; adheres to safety protocols. Knowledge of products, equipment, and tools needed to complete the tasks required of this job (install/maintain/fix). Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams
Sales & Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques.
Customer Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; ability to display professional quality work and service.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Problem Solving — Identifying moderate problems and reviewing related information to develop and evaluate options and implement solutions. Refers to supervisor, manuals, policies and practices for guidance.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Communication – Ability to convey and receive information effectively through speaking, writing, and listening.
Coordination — Adjusting actions in relation to others’ actions; able to prioritize and order work based on need or importance
Physical Abilities and attributes – ability to perform physical aspects of the job, including heavy lifting of machines. Must have a professional appearance and proper hygiene.
Human Relations – Must be a team player, goal oriented, self-motivated, with a positive attitude and strong work ethic.
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Gordon Food Service is an equal opportunity employer.
All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.
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