Full time
Houston, Texas
Position Summary:
Supports order and delivery interaction between customers and Gordon Food Service (GFS) via telephone, email. Seeks growth opportunities with existing customers through knowledge and professionalism. Strengthens customer relationships by representing GFS products and services for assigned territory and accounts. Promotes and utilizes e-Commerce technologies.
What you will do:
Serves as liaison between the outside Customer Development Specialist (CDS) and partners within the organization.
Manages customer orders (telephoned, emailed, electronic or faxed). Communicate with customers regarding out of stocks and substitution options.
Maintains knowledge of specific GFS systems, distribution centers and products.
Mentors new call center representatives.
Attends on-going training sessions.
Arranges exception deliveries in collaboration with Transportation departments and other delivery services.
Determines appropriate credits for customers.
Collaborates with CDS on customer pricing exceptions; leverages GFS resources to increase territory growth.
Facilitates discussion of negotiation of products and pricing with the customer.
Support CDSs and customers with order guide management, creating quotelists, invoice comparisons and creating reporting.
Performs other duties as assigned.
When you will work:
What you’ll bring to the table:
High School Diploma/Equivalent required.
Bachelor Degree preferred.
Two years previous customer service experience or an equivalent combination of education, training and experience.
Must have excellent written, verbal, organizational and communication skills as well as problem-solving capabilities.
Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
Must have good customer service and time management skills.
Inside Sales Representative
Location: Houston, TX
For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful food operations and experiences. We’ve grown to be the largest family-operated broad-line food distribution company in North America by being passionately committed to the people we serve.
As an Inside Sales Representative, you’ll serve as the liaison between outside sales, partners within the organization, and existing customers. You’ll be responsible for managing customer orders, communicating with customers regarding out-of-stocks and substitution options, strengthening customer relationships, utilizing e-Commerce technologies, scheduling exception deliveries, determining credits for customers when appropriate, and more! You’ll help them to achieve their goals and, in return, yours!
Pay: Compensation structure which includes salary and bonuses
Financial rewards for performance
Total Rewards at GFS
Affordable benefits plans start day one!
Weekly pay
Wellness reimbursement
Profit sharing & 401(k) with company match
Emergency child and elder care
95% of leadership is hired from within GFS – start your career here!
Sales support and resources
Mobile ordering
Exclusive, high-quality brands
E-tools that assist with organization and selling strategies, including a newly developed CRM
Sophisticated warehouse systems that ensure order fulfillment accuracy
Does this look like you?
High school diploma or equivalent required
Two years of previous customer service experience or an equivalent combination of education, training, and experience
Bilingual requirements, reading and writing in Spanish Preferred
Gordon Food Service encourages veterans and active military members to apply
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Gordon Food Service is an equal opportunity employer.
All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.
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