The Divisional Merchandising Manager is responsible for leading the execution of product merchandising activities within the assigned division that support goals for all categories of products.  In alignment with the Regional Merchandising Manager, collaborates and communicates with key stakeholders on the North American category teams, marketing  teams, sales teams and with vendors to execute strategies to achieve sales, margin, and brand goals.  Communicates and supports the strategic market share growth and product positioning of the division by aligning our Vendor / Broker partner network to direct selling and educational opportunities that support the best interest of the customers we serve.  This role serves as the primary point of contact for the regional vendor/broker community and is responsible to develop, prioritize, and execute best in class partnership strategies that align with the company’s long range plan and divisional goals.

This position will be required to work out of the Concord NC office a minimum of 3 full days per week. 

What you will do: 

Communication & Relationship Building

• Communicates effectively with category, merchandising and marketing counterparts on issues pertinent to business success, including the Division key performance indicators and category management impact on performance indicators.

• Builds an effective feedback loop with category teams and division marketing and sales teams related to unique market needs.

• Builds and leverages effective and collaborative relationships within sales and marketing teams by communicating regularly, including using key channels like the Source, and by conducting ride-alongs with front-line sales and marketing employees

Support Sales & Marketing

• Provide actionable product & vendor related communication that is timely and relevant – New Items, Discontinuations, Item Changes, Supply issues/shortages

• Provide strategic vendor & industry insights

• Ensures divisional needs are represented as an input into NA Category Management strategy development

• Provides relevant product information to divisional CDS and Marketing team via phone, email, the Source and other communication channels as needed.

• Interfaces and collaborates with internal and external customers, brokers, and vendors to facilitate accurate information sharing as related to all categories. 

• Develops and communicates relevant product and vendor information to the divisional sales and marketing teams,  in support of all category strategies and initiatives.

• Provides regular communication to divisional sales and marketing teams regarding product issues, and price changes.

• Provides problem analysis and resolution to customer and CDS on product related concerns.

Category Management

• Executes NA category management strategies at a divisional level

• Implement category go-to market strategies tailored to division execution plan.

• Provides Category teams with analysis of division-specific product/vendor needs for Competitive Market Reviews (CMR’s).

• Implements division slot management within their designated slot allocation.

• Supports division sales leadership, Regional Merchandising Manager and Regional Vendor Owner in all aspects of division category management strategies, key initiatives, and product life‐cycle management process from initial vendor and item sourcing, market introduction and discontinuation/deletion of divisionall items

• Provides insights, analytics and recommendations in the development of strategies.  Provides insight to achieve volume and margin targets for all categories, in support of segmented customer and brand marketing plans.

Vendor/Broker Management

• Serves as the primary communication point for the local broker and supplier community.  

• Drives planning and execution of key strategies and initiatives with internal teams and with the local supplier and broker community in support of Divisional goals and objectives.

• Manages vendor and broker local contacts and activity within the company’s CRM tool.

• Analyzes business performance of our regional vendor direct sales force and/or broker partnerships 

• Conducts Vendor / Broker business reviews to align mutual strategies and benchmark performance against partnership growth goals.

• Actively seeks feedback of internal teams relative to the satisfaction of broker engagement with internal / external customers

Cost/Price Management

• Provide feedback on cost for price/national cost within the division to the NA Category and NA Revenue Management teams.

Supply Chain Support

• Communicate supply chain disruption and resolution to division sales and marketing.

• Collaborates with Category teams on category management activities to ensure the division is within slot allocations

• Support removal of aging inventory and liquidation

Perpetual Learning & Growth

• Develops and maintains a high level of industry and product expertise to be the primary source of knowledge for all product categories.

• Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending related conferences, seminars, training, supplier visits, etc.  Maintains peer relationships in the field to share issues and ideas.

• Leverages internal and external category data and customer insights to inform decision‐making. 

• Performs other duties as assigned.

When you will work: 

• Monday through Friday, 8:00am – 5:00pm. 

• Hybrid Model: 3 days in office, 2 days remote. 

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What you’ll bring to the table (Qualifications) 

• At least 3 years of  product / category knowledge or previous marketing experience preferred as typically obtained through a bachelor’s prepared education or or an equivalent combination of education, training, and experience.

• Bi-lingual in English and French (CA) preferred

• Must have basic knowledge of the local market and assigned product categories and marketing segments.

• Must have good financial acumen and ability to learn and understand Margin, Pricing, Freight and other related financial metrics

• Proficiency in analyzing information; able to use analytics and associated tools (e.g., Excel, Google) in creative ways to tell the product story, garner buy‐in, provide insights and to support decision‐making.