You have questions, and we are here to help! Explore our frequently asked questions and find the answers you need!
We take our customers’ success personally so we strive to offer you many business-building tools and services. These valuable resources, along with our quality products, are available to help fuel the success of your business.
To learn more about our offerings, explore the frequently asked questions and answers below.
Our Quality Assurance team has a recall system in place with product traceability to inform customers by phone, recall letters, and in-store postings.
We offer a variety of in-service training to help implement internal training programs in compliance with federal regulations. We also offer ServSafe certification classes to our food service distribution customers for information on HACCP compliance.
We offer Sunrise Basic Training Food Service Series (a DVD series covering many food service topics), multiple resources on Gordon Experience, as well as ServSafe certification classes for training materials.
Know your local health code, and ask your health inspector for the checklist ahead of time so that you won’t be surprised on the day of the visit. Practice looking for the items on the list, and on the day of the visit, stay calm and relax.
We offer multiple resources on Gordon Experience, including Sunrise Basic Training Food Service Series (a DVD series covering many food service topics) and ServSafe certification classes to help you with proper hand washing and how it affects sanitation.
Gordon Experience offers food service distribution customers a wide variety of training modules for sanitary guidelines and food safety requirements.
Awareness and diligence are the most important factors in serving customers with food allergies. Consider labeling your menus with clear identifiers of the most common food allergens.
Food safety emails from us are a great way to stay in contact with food safety experts. You’ll also receive information about available ServSafe classes.
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Visit our Quality Assurance page or our News & Events page for more information.
You can maximize your USDA reimbursement by serving the highest number of meals possible that meet federal requirements. The main focus needs to be increasing student participation.
We have the experience, the people, and many of the tools and resources to help you get your second restaurant up and running. We also offer a variety of customizable value-added solutions to help generate new concepts for your restaurant.
Yes, customers can take advantage of our electronic monthly and seasonal menus, with both 7-day and 5-day cycles. These templates are easy to use: simply enter your operation specifics to create full menus with a professional look.
We monitor the foodservice industry for the latest news and trends to keep your business current.
We offer a variety of tools to increase sales, control costs, comply with regulations, and utilize efficient staff.
Yes, the Opening Order Bonus Board is designed to provide a rebate based on the total number of cases and dollar purchases on a camp’s opening order.
We provide several solutions to help service the needs of residents/patients through training, compliance information, Cycle Menu Management, and a variety of online solutions.
We have the experience, people, and many of the tools and resources to help you get a restaurant started.
Our exclusive Custom Concepts program provides image-building services to help you create restaurant-style dining experiences. The program includes brand names, logos, menu ideas, recipes, signage, and merchandising materials.
Regulatory compliance can sometimes be a tricky subject. Educate yourself with our resources on compliance, or check out Gordon Experience for more information.
The School Commodity Tracking System (SCT), found within Gordon Experience, provides visibility to commodity in all states. Each school district can review their entitlement balances, order commodity products, and capture all the information required for sales verification.
We offer a unique service for food service distribution customers who need cycle menus that are USDA-approved called Cycle Menu Management.
Yes, we have resources available to help food service distribution customers comply with the IRS’ tip-reporting rules. Our customers have access to industry experts who will help with any questions.
Our annual “Making the Grade” book and CD are valuable resources for USDA meal criteria.
We have in-service kits available for food service distribution customers in both the healthcare and education industries to help with training and education.
In-Store Pickup allows you to order products online, or at the store’s Customer Service desk, then schedule a pickup date that works best for you.
Find stores in Florida, Illinois, Indiana, Kentucky, Michigan, Ohio, Pennsylvania, and Tennessee on our Store Locator page.
We accept cash, check, MasterCard, Visa, Discover, American Express, and EBT.
Our Store’s carry thousands of the most popular products at wholesale prices. The stores are open to the public seven days a week and do not require a membership fee.
Yes, our stores are open to the public seven days a week and does not require a membership fee.
Our store guarantees 100 percent satisfaction on all of our products. If you are not fully satisfied, please return the product, along with a receipt, to any of our store’s for an exchange or refund. We do not accept returns on perishable goods or over-purchased cooler or freezer products. Returns without a receipt may be exchanged or issued in-store credit.
Our stores offer a variety of programs and services to help run your business, serve your non-profit organization, or your family.
You can sign up for Gordon GO! by completing this form.
We have a wide range of articles to help you with best hiring practices. Our food service distribution customers have access to experts who have been in the industry for years, and have compiled the resources to help you find the best staff possible.
We offer many resources to our customers to help address nutritional concerns, including our Nutrition Guide, our “Making the Grade” publication, our Recipe Manager, and Cycle Menu Management tool.
Because we know your time is valuable, we offer a variety of value-added products and services. Foodservice distribution customers can place orders online, create limited-time offers, and find new on-trend recipes, all on Gordon Experience, a website exclusively available to our customers.
The School Commodity Tracking (SCT) program, found within Gordon Experience, provides visibility to all commodity activity.
We understand how important it is to market your operation. That’s why we have chosen a third party that provides a wide range of marketing services to give you a competitive marketing edge.
We offer exclusive consultation to individual businesses through our Customer Development Specialists. These professionals will help you secure repeat customers with tried and true methods.
We offer a series of training DVDs and in-services to help you address the most common staff issues. Customers have an opportunity to choose which solution fits their needs.
Our focus is on the “service” in our name. We offer a multitude of resources to help your business be successful, such as consultation, Limited Time Offer (LTO) options, cycle menus, and much more.
Once you become a customer, you will have the opportunity to work with a Customer Development Specialist that will be able to advise you on the products and services you need to keep your operation running smoothly.
We distribute to foodservice operators within the Midwest, Northeast, Southeast, and Southwest regions of the United States and coast-to-coast in Canada.
In recognizing the importance of community involvement, and to insure that the contributions available are used for the intended purposes, certain standards have been established for the granting of donations. Please be advised that contributions of funds or products are made to bona fide charitable 501(c)3 and educational groups only. Learn more on the Donations page.
We can meet the needs of a variety of customers. Our food service distribution customers include restaurants, healthcare, and educational facilities, recreational and lodging establishments, and other operators who prepare meals. Our store customers include party planners, restaurants, non-profit organizations, and family shoppers.
Sign up on our Become a Customer page to become a food service distribution customer or go to our store locator to find your local Gordon Food Service Store.
Check out our open positions and submit your application online on the Careers page.
We offer customers an extensive line of private brand, nationally branded, and exclusive products. In addition, we offer an array of specialty products ranging from specialty coffees to specialty meats and cheeses.
Email general questions to info@gfs.com. For store questions, email store@gfs.com.
Sign up on the Become a Customer page and we will contact you.
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