Full time
Wyoming, Michigan
Join our dynamic Finance team as a Vendor Support Specialist and play a vital role in ensuring smooth operations and strong partnerships with our vendors. This isn't just about processing; it's about being an investigative problem-solver and the primary point of contact for our valued partners.
You will be the hero who keeps our vendor relationships strong and our payment systems running flawlessly. Your day-to-day will involve:
Act as the primary liaison, building and nurturing trusting relationships with external vendors and internal stakeholders.
Dive deep into complex payment discrepancies and disputes, using your sharp investigative skills to perform root-cause analysis and negotiate swift, fair resolutions.
Strategically manage and resolve urgent "credit hold" situations to protect our supply chain and maintain operational continuity.
Serve as a frontline guardian, identifying and escalating potential vendor risks ("red flags") or complex operational issues to leadership.
Leverage vendor metrics and data awareness to proactively identify process improvements and areas requiring detailed analysis.
Train new system users, including internal team members and vendors, ensuring everyone is equipped for success on our platforms.
Serve as the critical communication hub between Stores and Vendors for resolving Direct Store Delivery (DSD) invoice discrepancies.
Hours: Monday through Friday, 8:00 AM - 5:00 PM (Standard Business Hours).
Modern Hybrid Model: Enjoy the best of both worlds with a flexible schedule: 4 days in the office, 1 day working from home.
We are looking for a motivated professional ready to take ownership and elevate our vendor support experience.
Experience: A minimum of two (2) years in a high-volume customer service, Accounts Payable, or similar financial support role.
Education: High School Diploma or equivalent required.
Exceptional ability to compare, analyze, and spot non-standard situations or discrepancies within invoice data.
Superior ability to communicate clearly and professionally (in writing and verbally) to build and maintain strong vendor and internal relationships.
Highly self-directed, organized, and skilled at setting priorities and managing a demanding workload.
Basic understanding of arithmetic, order of operations, and the core principles of accounting/financial processes.
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Gordon Food Service is an equal opportunity employer.
All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and drug tests all employees.
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