{"id":5656,"date":"2022-06-09T18:25:00","date_gmt":"2022-06-09T23:25:00","guid":{"rendered":"https:\/\/live-gordon-food-service.pantheonsite.io\/negative-reviews-restaurants-best-friend\/"},"modified":"2024-09-27T08:14:20","modified_gmt":"2024-09-27T12:14:20","slug":"criticas-negativas-restaurantes-el-mejor-amigo","status":"publish","type":"post","link":"https:\/\/gfs.com\/es-us\/ideas\/negative-reviews-restaurants-best-friend\/","title":{"rendered":"Las cr\u00edticas negativas: el mejor amigo de un restaurante"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Tus clientes hablan de ti en Internet. En el mundo digital, los clientes potenciales consultan las opiniones en l\u00ednea para informarse de todo lo relacionado con tu servicio, tu carta y las experiencias de los clientes. De hecho, <a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\">98% de consumidores<\/a> lee las opiniones en Internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando los clientes cuentan sus experiencias, esto puede beneficiar o perjudicar tu reputaci\u00f3n. Toda empresa es vulnerable a las opiniones negativas en Internet. La forma en que respondas a ellas \u2014y no solo en Internet\u2014 es la clave para obtener resultados positivos en tu negocio. Las estad\u00edsticas muestran que <a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\">El 80% de los consumidores es \u2018probable\u2019 o \u2018muy probable\u2019 que deje una valoraci\u00f3n si su experiencia negativa inicial tiene un desenlace positivo.&nbsp;<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A continuaci\u00f3n se indican algunos aspectos que hay que tener en cuenta ante las valoraciones negativas sobre el servicio de atenci\u00f3n al cliente:<\/p>\n\n\n\n<div style=\"height:59px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-address-complaints-directly-nbsp\"><strong>Abordar las quejas directamente&nbsp;<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Responde siempre a la preocupaci\u00f3n principal. As\u00ed le demuestras al cliente que comprendes su mala experiencia, que te preocupas por la calidad de la comida, que est\u00e1s resolviendo el problema y que quieres que vuelva para disfrutar de una mejor experiencia en tu restaurante.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si procede, facilita tus datos de contacto para continuar la conversaci\u00f3n fuera de l\u00ednea. Una reuni\u00f3n personalizada e individual puede ayudar a comprender plenamente la mala experiencia del cliente.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-listen-to-your-staff-and-make-changes\"><strong>Escucha a tu personal y introduce cambios<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando la direcci\u00f3n presta atenci\u00f3n a las cr\u00edticas negativas, puede dar un giro a una mala experiencia, lo que probablemente le valga una cr\u00edtica positiva y genere nuevas ventas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Una rese\u00f1a negativa puede indicar un problema interno relacionado con el personal. Por ejemplo, si tu equipo tiene problemas con el sistema de punto de venta que provocan tiempos de atenci\u00f3n m\u00e1s largos y mesas desatendidas \u2014lo que se traduce en una mala experiencia gastron\u00f3mica\u2014, puedes plantearte utilizar cuadernos de papel carb\u00f3n y tickets en papel mientras formas a los empleados en el uso de la tecnolog\u00eda del restaurante.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adem\u00e1s, si observas que hay rese\u00f1as que mencionan pedidos para llevar incompletos (sin cubiertos, condimentos, guarniciones, etc.) \u2014lo que supone una mala experiencia gastron\u00f3mica\u2014, puedes hablar con tu personal y buscar la forma de solucionarlo. Si no saben qu\u00e9 deben incluir los pedidos, imprime listas de comprobaci\u00f3n con todo lo que debe incluirse para garantizar la m\u00e1xima satisfacci\u00f3n del cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Detr\u00e1s de cada rese\u00f1a negativa hay una relaci\u00f3n de causa y efecto. Comprender la situaci\u00f3n y resolver r\u00e1pidamente el problema de fondo har\u00e1 que el personal, los clientes y los propietarios est\u00e9n contentos.<\/p>","protected":false},"excerpt":{"rendered":"<p>Formas eficaces de responder a las opiniones en Internet y mejorar tu negocio<\/p>","protected":false},"author":19,"featured_media":5657,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[110,69],"tags":[],"class_list":["post-5656","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-restaurant-bars","category-running-your-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Negative reviews \u2013 a restaurant\u2019s best friend<\/title>\n<meta name=\"description\" content=\"They way you respond to negative reviews matter! 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