{"id":5608,"date":"2022-03-28T18:42:00","date_gmt":"2022-03-28T23:42:00","guid":{"rendered":"https:\/\/live-gordon-food-service.pantheonsite.io\/measure-show-upskilling-success\/"},"modified":"2023-02-01T14:15:44","modified_gmt":"2023-02-01T20:15:44","slug":"measure-show-upskilling-success","status":"publish","type":"post","link":"https:\/\/gfs.com\/es-us\/ideas\/measure-show-upskilling-success\/","title":{"rendered":"Measure to show upskilling success"},"content":{"rendered":"

You do all you can to train, engage and keep your education foodservice employees, but with a fast-paced daily schedule, how do you succeed and keep it going? The answer \u2026 measure results.<\/p>\n

Day after day, meal after meal, your K-12 or college and university dining program uses data-driven decisions to manage everything from purchasing to inventory to production. It\u2019s no different for managing your staffing levels. <\/p>\n

Measuring is the final piece of your T.E.A.M. effort. \u201cT.E.A.M.\u201d stands for:
T<\/strong> = Training and development<\/a>
E<\/strong> = Engage employees<\/a>
A<\/strong> = Acknowledge progress<\/a>
M<\/strong> = Measure results<\/p>\n

Document staff changes<\/h3>\n

The measurements that show better retention are the key performance indicators (KPIs) you can use to justify budget requests to support more training. <\/p>\n

Use KPIs to create a baseline that shows upskilling works. Here\u2019s how:<\/em><\/p>\n

    \n
  • Determine a regular frequency to show trends.\n
      \n
    • Typically measure quarterly or annually.<\/li>\n
    • Measure more frequently if needed for goals.<\/li>\n<\/ul>\n<\/li>\n
    • Track changes in these areas:\n
        \n
      • Retention rate.<\/li>\n
      • Turnover rate (include voluntary, involuntary and for high performers).<\/li>\n
      • Average turnover due to promotions or transfers.<\/li>\n
      • Number of open positions and filled positions.<\/li>\n<\/ul>\n<\/li>\n
      • Compare your results in context to the industry average.\n
          \n
        • Use your education associations to find data specific to your industry (for example, compare only foodservice turnover instead of total turnover) <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

          Monitor satisfaction<\/h3>\n

          Beyond training, one way to enhance retention is to survey employees or schedule \u201cstay interviews.\u201d You get to know employees better and can individualize their development. <\/p>\n

          The value of stay interviews is supported by a Gallup survey showing more than half of voluntarily exiting employees say their manager or organization could have done something to prevent them from leaving their job. Try asking these questions at stay interviews:<\/p>\n

            \n
          1. What do you look forward to when you commute to work?<\/li>\n
          2. What are you learning here, and what do you want to learn?<\/li>\n
          3. Why do you stay here?<\/li>\n
          4. When was the last time you thought about leaving, and what prompted it?<\/li>\n
          5. What can I do to make your job better?<\/li>\n<\/ol>\n

            Need a stay interview worksheet? Ask your Gordon Food Service Sales Representative.<\/p>\n

            The more you invest time, energy and training in your employees, the more likely they are to stick around. That reduces the costly hiring expenses and is likely to improve your team\u2019s performance and your operation\u2019s satisfaction scores. 
             <\/p>","protected":false},"excerpt":{"rendered":"

            Showing employee retention data helps support ongoing training.<\/p>","protected":false},"author":19,"featured_media":5609,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[69],"tags":[],"class_list":["post-5608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-running-your-business"],"acf":[],"yoast_head":"\nMeasure to show upskilling success<\/title>\n<meta name=\"description\" content=\"You do all you can to develop a strong education foodservice team, how do you succeed and keep it going? 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