{"id":5458,"date":"2021-04-21T19:25:00","date_gmt":"2021-04-22T00:25:00","guid":{"rendered":"https:\/\/live-gordon-food-service.pantheonsite.io\/server-training-money-their-pockets-and-yours\/"},"modified":"2023-02-01T14:22:10","modified_gmt":"2023-02-01T20:22:10","slug":"el-dinero-de-la-formacion-de-los-camareros-va-a-parar-a-sus-bolsillos-y-a-los-tuyos","status":"publish","type":"post","link":"https:\/\/gfs.com\/es-us\/ideas\/server-training-money-their-pockets-and-yours\/","title":{"rendered":"Formaci\u00f3n para camareros: Dinero en sus bolsillos\u2026 y en los tuyos"},"content":{"rendered":"<p>Para que los clientes crucen la puerta del restaurante, siempre ha sido fundamental hacer que se sientan a gusto. La formaci\u00f3n de los camareros les ense\u00f1a a tener confianza, a ser constantes y a... <a href=\"https:\/\/gfs.com\/es-us\/ideas\/fomentar-una-cultura-de-seguridad-alimentaria\/\">compromiso con la seguridad<\/a>, convirtiendo a los hu\u00e9spedes en tus mejores promotores.<\/p>\n<p>Hay seis aspectos fundamentales para ofrecer un servicio excelente:&nbsp;<\/p>\n<ol>\n<li>Saluda: causa una buena primera impresi\u00f3n<\/li>\n<li>Orden: \u00abTener\u00bb <a href=\"https:\/\/gfs.com\/es-us\/ideas\/mejores-practicas-formacion-del-personal-tu-menu\/\">conocimientos sobre men\u00fas<\/a> y anotar los pedidos con precisi\u00f3n<\/li>\n<li>Servir: aseg\u00farate de que todo est\u00e9 en orden antes de llevarlo a la mesa.<\/li>\n<li>Mantenimiento: realiza una comprobaci\u00f3n de calidad del tipo \u201c2 bocados, 2 minutos\u201d<\/li>\n<li>Entrega de cheques: s\u00e9 preciso y eficiente<\/li>\n<li>Gracias: causa una impresi\u00f3n definitiva (y duradera)<\/li>\n<\/ol>\n<p>Si prestas m\u00e1s atenci\u00f3n a la formaci\u00f3n, los clientes hablar\u00e1n de tu ambiente acogedor, tu entorno seguro y tus deliciosas opciones de men\u00fa. Como resultado, tus camareros ganar\u00e1n dinero y tu negocio prosperar\u00e1. El \u00e9xito empieza por estas siete \u00e1reas:<\/p>\n<h3>Comprender la importancia de los servidores<\/h3>\n<ul>\n<li>Son la primera (y \u00faltima) impresi\u00f3n que se llevan los hu\u00e9spedes<\/li>\n<li>Se encargan de que toda la casa funcione a la perfecci\u00f3n<\/li>\n<li>Son los que hacen que el restaurante gane dinero<\/li>\n<\/ul>\n<h3>Reconocer los resultados que se obtienen con la formaci\u00f3n<\/h3>\n<ul>\n<li>Ganan m\u00e1s gracias a la rotaci\u00f3n de mesas y a las propinas<\/li>\n<li>Ahorran tiempo, energ\u00eda y frustraciones<\/li>\n<li>Contribuyen a que su turno se desarrolle sin problemas<\/li>\n<\/ul>\n<h3>Saber qu\u00e9 esperan los hu\u00e9spedes<\/h3>\n<ul>\n<li>M\u00edralos y mu\u00e9strales que les prestas atenci\u00f3n y que te interesas por ellos<\/li>\n<li>Sonr\u00edeles para mostrar una actitud positiva<\/li>\n<li>Esc\u00fachalos para que sepan que te preocupas por ellos<\/li>\n<li>Habla con ellos y comparte tus conocimientos sobre el men\u00fa<\/li>\n<li>Dales las gracias para que sepan que valoras su visita.<\/li>\n<\/ul>\n<h3>La importancia de la seguridad<\/h3>\n<ul>\n<li>Desinfecta las mesas, las sillas y los pomos de las puertas despu\u00e9s de cada uso.<\/li>\n<li>L\u00e1vate las manos con frecuencia y utiliza desinfectante de manos&nbsp;<\/li>\n<li>Mant\u00e9n la distancia social con los clientes y los compa\u00f1eros de trabajo<\/li>\n<\/ul>\n<h3>Familiarizarse con el men\u00fa<\/h3>\n<ul>\n<li>Conoce el men\u00fa principal, las ofertas limitadas, las bebidas, los postres, las opciones infantiles, etc.<\/li>\n<li>Describe platos utilizando los nombres de los ingredientes y los m\u00e9todos de cocci\u00f3n<\/li>\n<li>Cuenta tus propias experiencias gastron\u00f3micas para despertar el inter\u00e9s<\/li>\n<\/ul>\n<h3>C\u00f3mo tranquilizar a los clientes molestos con el m\u00e9todo BLAST<\/h3>\n<ul>\n<li><strong>B<\/strong>Creer: conf\u00eda en lo que el cliente dice que ha ocurrido<\/li>\n<li><strong>L<\/strong>Escucha: presta atenci\u00f3n a lo que dice el cliente, no te limites a responder<\/li>\n<li><strong>A<\/strong>Pide perd\u00f3n: s\u00e9 sincero, independientemente de qui\u00e9n tenga la culpa.<\/li>\n<li><strong>S<\/strong>Compensar: ofrecerse a solucionar la situaci\u00f3n<\/li>\n<li><strong>T<\/strong>hank: Dile a los clientes que agradeces sus comentarios<\/li>\n<\/ul>\n<h3>Complementos recomendados<\/h3>\n<ul>\n<li>Que el anfitri\u00f3n mencione una bebida al sentar a los invitados<\/li>\n<li>S\u00e9 sensato: los entrantes, los ingredientes adicionales, el postre y las bebidas se van sumando<\/li>\n<li>Ofrece un postre para llevar<\/li>\n<\/ul>\n<h3>Formar tu equipo<\/h3>\n<ul>\n<li>Respetemos las diferencias de los dem\u00e1s<\/li>\n<li>Explica que no pasa nada por pedir ayuda y no dudes en echar una mano.<\/li>\n<li>Da las gracias&nbsp;<br \/>\t&nbsp;<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Impulsa el resurgimiento de los locales presenciales haciendo que los clientes se sientan a gusto.<\/p>","protected":false},"author":19,"featured_media":5459,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[69],"tags":[],"class_list":["post-5458","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-running-your-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Server Training: Money in Their Pockets ... and Yours<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gfs.com\/es-us\/ideas\/el-dinero-de-la-formacion-de-los-camareros-va-a-parar-a-sus-bolsillos-y-a-los-tuyos\/\" \/>\n<meta property=\"og:locale\" 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