{"id":5281,"date":"2020-07-01T12:47:00","date_gmt":"2020-07-01T17:47:00","guid":{"rendered":"https:\/\/live-gordon-food-service.pantheonsite.io\/someone-my-restaurant-tested-covid-19-positive-now-what\/"},"modified":"2023-02-01T14:15:23","modified_gmt":"2023-02-01T20:15:23","slug":"someone-my-restaurant-tested-covid-19-positive-now-what","status":"publish","type":"post","link":"https:\/\/gfs.com\/es-us\/ideas\/someone-my-restaurant-tested-covid-19-positive-now-what\/","title":{"rendered":"Someone at My Restaurant Tested COVID-19 Positive &#8230; Now What?"},"content":{"rendered":"<p>Restaurant reopenings provide a touchstone of normalcy in a world living with COVID-19. At the same time, foodservice operators live with an elevated risk that a customer or employee will test positive for the virus.<\/p>\n<p>For businesses just starting to welcome dine-in guests again, the impact of an infection is frightening. But the possibility is real, and the sensible approach is to have a plan for transparency and following <a href=\"https:\/\/www.cdc.gov\/coronavirus\/2019-ncov\/community\/critical-workers\/implementing-safety-practices.html\">CDC best practice guidelines<\/a>. Start by asking these questions:<\/p>\n<p><strong>Should I close my doors after a positive test?<\/strong><\/p>\n<p>It\u2019s not required, but it may be advisable.<a href=\"https:\/\/boston.eater.com\/2020\/5\/29\/21274474\/massachusetts-restaurants-covid-19-reopening-guidelines\"> In Massachusetts, restaurants must close for 24 hours <\/a>and implement a cleaning protocol. While public health privacy laws restrict the release of information about individuals, consider the risks of not disclosing that an infection occurred:<\/p>\n<ul>\n<li>Social media reports can spread unfounded rumors<\/li>\n<li>News media coverage is a message you can\u2019t control<\/li>\n<li>You may destroy customer trust&nbsp;<\/li>\n<\/ul>\n<p><strong>How long should I close?<\/strong><\/p>\n<p>Again, there are no firm rules. Unless mandated by local ordinances, 24 hours and a deep clean may be sufficient. To restore faith and give your business time to recover, consider:<\/p>\n<ul>\n<li>Return to curbside pickup only for a short period<\/li>\n<li>Re-establish social distancing and safety measures<\/li>\n<li>Reopen with hourly sanitizing protocols<\/li>\n<\/ul>\n<p><strong>What do I tell my customers and employees?<\/strong><\/p>\n<p>Honesty is your best policy. Your team is like family, and you treat customers like family. While protecting the identity of individuals who test positive, you should:<\/p>\n<ul>\n<li>Confirm you have alerted public health authorities<\/li>\n<li><a href=\"https:\/\/www.restaurantbusinessonline.com\/operations\/employee-has-covid-19-should-you-close-your-restaurant\">Explain whether the person handled food or was in contact with others<\/a><\/li>\n<li>Tell when the infected person was last in the restaurant<\/li>\n<\/ul>\n<p><strong>What steps should you take?<\/strong><\/p>\n<p>Follow all local rules first. After that, any response is voluntary. The National Restaurant Association\u2019s Restaurant Law Center offers <a href=\"https:\/\/files.constantcontact.com\/4695d46e701\/7acf4c37-9d62-4296-a84c-38fe665da904.pdf\">guidance for responding to a COVID-19 positive employee<\/a>. It also provides a <a href=\"https:\/\/files.constantcontact.com\/4695d46e701\/69e0657d-3ee4-4f4a-b70b-6ec23a31add8.pdf\">Q&amp;A on infection control practices<\/a>. Your priority should be employee and guest safety:<\/p>\n<ul>\n<li>Require a 14-day quarantine or a negative test for exposed employees to return<\/li>\n<li>Implement temperature checks before entering the building<\/li>\n<li>Suggest masks for customers upon entry<\/li>\n<li>Require masks and gloves for all employees<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Transparency is the best medicine for promoting safety and confidence in your business.<\/p>","protected":false},"author":19,"featured_media":5282,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[110,69],"tags":[],"class_list":["post-5281","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-restaurant-bars","category-running-your-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Someone at My Restaurant Tested COVID-19 Positive ... 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