{"id":4858,"date":"2018-09-17T13:58:00","date_gmt":"2018-09-17T18:58:00","guid":{"rendered":"https:\/\/live-gordon-food-service.pantheonsite.io\/connecting-cloud-based-pos-systems\/"},"modified":"2023-02-01T14:19:38","modified_gmt":"2023-02-01T20:19:38","slug":"connecting-cloud-based-pos-systems","status":"publish","type":"post","link":"https:\/\/gfs.com\/es-us\/ideas\/connecting-cloud-based-pos-systems\/","title":{"rendered":"Connecting with Cloud-Based POS Systems"},"content":{"rendered":"

We live in an age of instant access. People can hear music, learn news, go shopping and share messages any time. Thanks to cloud-based point-of-sale (POS) systems, the same wireless technology allows restaurant operators to obtain data and run their business anytime, anywhere.<\/p>\n

Technology is no stranger to restaurants. Over the years, it has helped manage menu planning, kitchen orders, reservations, staff schedules and many other tasks. But when it comes to speed, efficiency and accessing critical information anytime, anywhere via mobile device, tablet or laptop, cloud-based POS systems provide capabilities that legacy systems (think hard-wired computer stations or terminals) don\u2019t have. <\/p>\n

As your business continues to move forward, so does technology. Cloud-based POS systems tap into the internet, allowing servers to carry an electronic tablet that sends orders directly to the kitchen, process tableside payments and help you collect sales and activity data<\/a> in real time.<\/p>\n

As with any technology, it\u2019s important to assess your needs and ask questions before leaping in. There are four areas\u2014advantages, concerns, near-term value and long-term value\u2014you should factor into choosing a cloud-based POS system.<\/p>\n

The many advantages of a cloud-based POS<\/h3>\n

It plays well with others<\/strong>. A cloud-based POS allows operators to potentially work from a single platform instead of many. Tableside ordering, mobile ordering<\/a>, delivery, reservations and more can be connected for seamless marketing and execution for customers. For example, when an order comes in, the delivery company is alerted electronically to pick up the order and take it to the customer.<\/p>\n

It\u2019s always connected.<\/strong> You don\u2019t need to be in the restaurant to get or share information. If you run out of steaks or want to change the daily special, it\u2019s possible to let your staff know or make menu changes in real time.<\/p>\n

It\u2019s easy to manage.<\/strong> Instead of buying new software and loading upgrades at each station, your POS provider can make updates that install when you activate the device. Instead of owning the system, cloud-based POS service is contracted. The payoff, according to a Florida restaurant owner, is the ability to make requests for updates tailored to your operation. \u201cWith the traditional system, you don\u2019t get monthly updates,\u201d says Joe Guenther, owner of O\u2019Maddy\u2019s Bar & Grille in St. Petersburg. \u201cWith our system, you call and say \u2018I wish the system did this or that,\u2019 \u2026 and they are able to take care of our request most of the time.\u201d<\/p>\n

It saves time.<\/strong> Servers are no longer tied to the side stand or sales terminal. Orders go directly from the table to the kitchen so meals get to the table sooner. This streamlined service has been very profitable at O\u2019Maddy\u2019s. Instead of bombarding the kitchen with orders from several tables placed all at once from the main terminal, the cloud-based tablets improve the pace. The benefit to the business is faster table turns that add up to more sales over time. \u201cBeing more efficient has meant about a 20 percent increase in sales, which is a huge number when you consider we\u2019re doing $5 million in revenue,\u201d Guenther says.<\/p>\n

It improves customer experience.<\/strong> The ability to run a credit card at the table means the card never leaves the customer\u2019s sight and doesn\u2019t leave people waiting to pay at the end of the meal. Check-splitting also is simple: the push of a button allows the bill for a table of 10 couples to be split five ways if needed.<\/p>\n

The few concerns<\/h3>\n

It requires internet connectivity.<\/strong> Disruption in online service happens. You need to make sure your system has an \u201coffline mode\u201d and how to use it to continue processing credit-card sales. Understanding offline mode also is important if your business conducts off-site events or catering.<\/p>\n

It involves training.<\/strong> Technology-wise, not everyone is at the same pace. When O\u2019Maddy\u2019s launched its cloud-based POS system, it gave employees two months to become self-sufficient. Now, menu training includes teaching POS usage.<\/p>\n

It takes commitment.<\/strong> Any technology company will set up your system, but you have to take the reins afterward. This means you have to be comfortable with remote technology support. It also takes some technical skill\u2014yes, you can update the menu in real time, but you have to self-manage the updates.<\/p>\n

The near- and long-term value<\/h3>\n

Cost savings are a quick win for cloud-based POS users. It starts with spending less time and labor on software updates and system maintenance downtime. Efficiencies from streamlining service and improving guest satisfaction can translate into improved sales and profits. <\/p>\n

Long term, it\u2019s clear that wireless technology is only going to grow. Over time, a cloud-based POS will provide compatibility and connectivity with other systems and services. It\u2019s a platform that puts operators in the best position to stay connected, instantly collecting data and sending information that drives success.
 <\/p>","protected":false},"excerpt":{"rendered":"

In today\u2019s mobile world, your restaurant may operate more efficiently with this nimble technology.\u00a0<\/p>","protected":false},"author":19,"featured_media":4859,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[69],"tags":[],"class_list":["post-4858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-running-your-business"],"acf":[],"yoast_head":"\nConnecting with Cloud-Based POS Systems<\/title>\n<meta name=\"description\" content=\"Cloud-based POS systems allow servers to carry an electronic tablet that sends orders to the kitchen, handles tableside payments and collects activity data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gfs.com\/es-us\/ideas\/connecting-cloud-based-pos-systems\/\" \/>\n<meta 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